Understand the Rules and Guidelines of Using Our Services

About Company

OCIO Teleservices Private Limited is an enterprise messaging communication platform that offers personalized and customized Messaging Services, WhatsApp, Email, Voice, Pin bot solutions to empower business communications, with direct connectivity to major telecom operators. Our solutions are designed to automatically trigger the sending of SMS directly through your application or software.

OCIO provides the flexibility of swift messaging without any number, time, or location constraints. Messages can be sent to any mobile number along with delivery status tracking of each message. It integrates HTTP, XML API, SMPP with other software for delivering messages to the respective recipient’s mobile phones.

The OCIO Teleservices Platform includes a sandbox environment and developer portal designed to allow clients to access, upload, download, edit, create, store, and interpret files and data in connection with building, hosting, and deploying your Bots. Files contained in each Bot may include files written in Artificial Intelligence Markup Language (“AIML Files”), and SETS, MAPS, SUBSTITUTIONS, and SYSTEM files (collectively, “Other Files”). Data may include analytics and bot logs, which may include “Inputs” to, and “Outputs” from, your Bots (“BOT logs”).

These Terms of Service (these “Terms”) include the legal terms that all developers and users/clients must accept to access our web services at www.ociotechnology.com and other websites operated by OCIO (the “Website(s)”), and/or to use the application programming interfaces provided on or in connection with the OCIO Platform (“API(s)”), including documentation, materials, code, data, files, and other information (collectively, “OCIO Content”) to develop Bots for use in your products or applications (“Devices” or “Applications”).

1. Definition

   The following terms and expressions shall have the meanings assigned to them herein:

   1. Charges: All fees invoiced by OCIO for the Services. Fees may be one-time or recurring, flat or usage-based.
   2. Applicable Laws: Any law, statute, Act, rules, regulations, guidelines, or government pronouncement with the effect of law, including modifications or amendments.
   3. Contents: The contents sent by the Client through OCIO platforms and Services, including SMS or WhatsApp messages.
   4. Client: The legal entity entering into the agreement with OCIO, excluding consumers acting outside economic activity.
   5. Subcontractors: Contractors, vendors, agents, or consultants retained by the Client to provide any part of the Services.
   6. Party/Parties: The Client or OCIO individually (Party) or collectively (Parties).
   7. End User: Any third party receiving Content from the Client.
   8. Intellectual Property Rights: Patents, trademarks, copyrights, design rights, database rights, and other intellectual property, whether registered or not.
   9. Code of Practice: Applicable laws, codes, technical procedures, and regulatory guidelines governing internet operations.

2. Services Rendered by OCIO

   1. OCIO shall render the Services with due care and diligence.
   2. OCIO warrants adequate technical infrastructure to perform its obligations.
   3. OCIO provides enterprise communication and messaging services.

3. Client Obligations

   The Client agrees to be responsible for:

   1. Providing accurate, current, and complete information for themselves and downline users.
   2. Updating data promptly and providing all necessary information, documents, and approvals to OCIO.
   3. Implementing safeguards against malicious code.
   4. Backing up data and ensuring password security.
   5. Managing access to SMS systems by third parties.
   6. Ensuring message content legality, appropriateness, originality, and copyright compliance.
   7. Not violating laws when using Services and including opt-out mechanisms for promotional messages.
   8. Including a hotline or feedback number for promotional messages.
   9. Not using OCIO systems for unlawful or abusive purposes.

4. Technical Support Terms

   1. Clients may have admin controls to monitor accounts and usage.
   2. Technical support is provided only for OCIO-built platforms.
   3. Support is available 24/7.

5. Notices and Modification of Services

   OCIO may provide notices via email or mail and modify or discontinue services with appropriate notice periods.

6. Duration and Termination

   1. Termination for cause: Either Party may terminate with notice under breach, insolvency, or other specified conditions.
   2. OCIO may terminate Services immediately under certain conditions without liability.
   3. Upon termination, the Client must cease all use of OCIO Content and return/restore any assets.

7. Disclaimer of Warranties

   Services are provided “as is.” OCIO is not liable for indirect, special, or consequential damages, or delayed/failed message delivery.

8. Intellectual Property

   OCIO retains all rights in its platforms and content. Clients receive a non-exclusive right to use Services during the agreement term.

9. Liability

   Liability is limited to one year of fees preceding the claim. OCIO is not liable for indirect, incidental, or consequential damages.

10. Publicity

    OCIO may use client details, including logos or performance metrics, for marketing purposes with the client’s consent.

11. Force Majeure

    OCIO is not liable for failures due to events beyond its control, such as natural disasters, network failures, or governmental actions.

12. Indemnity

    The Client shall indemnify OCIO against third-party claims arising from breach of terms, misuse of services, or violations by the Client.

13. Confidentiality

    Clients must maintain strict confidentiality over OCIO data. Breach may lead to legal remedies, including injunctive relief.

14. Relationship Between the Parties

    This Agreement is principal-to-principal. No employee-employer, partnership, agency, or joint venture relationship is created.

15. Term and Termination

    The Agreement is effective from the Client’s electronic acceptance and continues until terminated per the terms.

16. Notices

    All notices must be in writing and sent to OCIO at:

    316, 3rd Floor, Pratap Bhawan, 5 Bahadur Shah Zafar Marg, ITO, New Delhi-110002
    Email: info@ociotechnology.com

17. Assignment

    OCIO may assign these Terms to affiliates or third parties without notice. Clients must obtain written consent before assignment.

18. Reference

    Clients grant OCIO a license to display trademarks, logos, or trade names for marketing purposes.

19. Arbitration

    Disputes shall be settled by arbitration per the Arbitration and Conciliation Act 1996, with proceedings in Nagpur, India, in English.

20. Survival and Severability

    Terms that should survive termination remain in effect. Invalid provisions do not affect the rest of the Terms.

21. Non-Hire and Non-Solicitation

    Neither party shall solicit the other’s employees or clients without written approval during and for one year after the agreement term.

22. Data Protection and Privacy

    1. Clients must obtain necessary consents under Applicable Data Protection Laws.
    2. Clients maintain records of consents and are liable for damages from insufficient consents.
    3. OCIO uses personal data only to deliver the Solution under these Terms.
    4. Parties must comply with data privacy laws and maintain reasonable security practices.

23. Updates

    OCIO may update the Website, Content, or Platform at any time. Clients are responsible for ensuring continued service compatibility.

24. Waiver

    Failure to enforce a right is not a waiver of that right or any other right.

25. Contact Details

    All communications to OCIO shall be addressed to:
    316, 3rd Floor, Pratap Bhawan, 5 Bahadur Shah Zafar Marg, ITO, New Delhi-110002
    Email: info@ociotechnology.com